General Terms and Conditions (GTC)

As of August 2026

1. scope of application

These terms and conditions apply to contracts for excursions, tours, events and other individually agreed services between

Denis Schimmeyer / GC-Tours
Calle el Río, 4C
35216 Tenteniguada, Las Palmas
Spain

hereinafter referred to as "Provider", and the respective customer.

Bookings can be made via the website. ongrancanaria.com, can be initiated or concluded via email, messenger service or telephone.

Individual agreements and the information in the respective booking confirmation take precedence over these General Terms and Conditions.

Day trips

The excursions offered by GC-Tours are generally one-day services lasting less than 24 hours and do not include an overnight stay.

Insofar as this applies to the specific service booked, the special provisions on package tours and linked travel arrangements pursuant to Art. 150 para. 2 lit. a of the Spanish Consumer Protection Law (Real Decreto Legislativo 1/2007) do not apply.

Should a service be offered in a specific case to which special legal travel regulations apply, these legal provisions shall take precedence over these terms and conditions.

2. object of the contract

GC-Tours offers pre-arranged as well as individually planned excursions, tours, events and related services.

The specific scope of services is determined by the respective service description, the individual offer, and the booking confirmation.

For individually planned services, the procedure, date, duration, number of participants, meeting or pick-up location and other essential details are agreed upon individually.

The price includes only those services that are expressly mentioned in the respective description, offer or booking confirmation.

3. conclusion of contract

A customer inquiry via the website, email, messenger service or telephone does not initially constitute a binding booking.

The contract is concluded when the provider expressly confirms the requested booking or when the provider and customer have clearly agreed on the essential contract elements.

For bookings made electronically, the customer receives a corresponding booking confirmation or confirmation of the agreement reached via email or a comparable communication channel.

Before the contract is concluded, the customer is informed of the essential characteristics of the booked service, the total price and the agreed payment terms.

4. Prices and Payment

Contract price

The decisive factor is the total price agreed upon in the offer or booking confirmation.

Prices are generally quoted in euros.

The customer shall only bear additional costs for admission, food, drinks or services provided by third parties if these were clearly indicated before the conclusion of the contract or stated as not included in the price.

Short-term bookings

For short-notice bookings or by individual arrangement, payment can be made in cash on site.

In addition to euros, British pounds or US dollars can also be accepted by prior agreement. In this case, the conversion amount to be applied will be agreed upon with the customer before payment. The price agreed upon in euros remains the basis of the contract.

Bookings with more than two weeks' notice

For bookings with a lead time of more than two weeks, payment by bank transfer in advance can be arranged.

The specific agreed payment method and, if applicable, the payment deadline are stated in the offer or booking confirmation.

5. Right of withdrawal for services with fixed deadlines

For contracts concerning excursions, tours, events or other leisure services for which a specific date or period has been agreed, there is generally a legal basis according to Art. 103 lit. l of Royal Legislative Decree 1/2007. no statutory 14-day right of withdrawal.

The voluntary right to cancel according to the following section remains unaffected.

6. Cancellation by the customer

The customer can cancel a confirmed booking at any time before the start of the agreed service.

Cancellation up to 48 hours before the start

No cancellation fees will be charged for cancellations made at least 48 hours before the agreed start time.

Short-notice cancellations

In case of a cancellation less than 48 hours, but at least 24 hours before the agreed start time is a flat-rate cancellation fee of 20 % of the agreed total price Due. Payments already made will be credited against this amount.

In case of a cancellation less than 24 hours before the agreed start is a flat-rate cancellation fee of 50 % of the agreed total price Due. Payments already made will be credited against this amount.

The customer is permitted to prove that no damage or significantly less damage has occurred.

If the vacated appointment can be reassigned and no corresponding loss occurs as a result, the cancellation fee will be reduced accordingly or not charged.

7. Changes to the excursion

Changes to route, schedule or duration

The route, itinerary or duration of the excursion may be changed if necessary due to weather conditions, road closures, traffic disruptions, accidents, landslides, government actions or similar circumstances.

This applies in particular if a change serves the safety of the participants or if the originally planned implementation would not actually be possible or would only be possible with disproportionate effort.

In such cases, the provider will endeavor to offer an alternative that is as equivalent and reasonable as possible.

Closure or inaccessibility of individual destinations

The provider cannot be held liable for short-term or unforeseeable closures of markets, factories, shops, tourist attractions, restaurants or other facilities operated by third parties, unless the closure was caused by the provider or was foreseeable.

If an essential component of the agreed service cannot be provided as a result, a suitable alternative will be offered where possible.

The customer's statutory rights in the event of a significant deviation from the agreed service remain unaffected.

8. Cancellation by the provider

The tour operator may cancel or terminate an excursion if its safe or proper execution is impossible or unreasonable due to unavoidable or exceptional circumstances. These may include, in particular, significant weather hazards, road closures, official orders, or similar safety risks.

If the agreed service cannot take place, the customer will be offered an alternative date if possible.

If the customer does not accept the alternative date or if no suitable alternative date can be offered, payments already made for the service not provided will be refunded.

If the cancellation is due to a circumstance attributable to the provider, the customer's further legal rights remain unaffected.

9. Liability

The provider is liable in accordance with legal regulations.

The provider shall not be liable for damages caused exclusively by the customer's own culpable conduct or by third parties over whose conduct the provider has no influence, provided that the provider is not at fault.

The customer is generally responsible for their own personal belongings and valuables. However, the provider's statutory liability for loss or damage remains unaffected, provided the damage is attributable to the provider.

These terms and conditions do not exclude or unreasonably limit legal claims for personal injury, property damage or other damages.

10. Customer Obligations

The customer is obliged to follow appropriate safety instructions from the provider when undertaking an excursion.

Special circumstances that are essential for the safe execution of the booked excursion, in particular significant mobility restrictions or a special need for support, should be communicated to the provider before the start, insofar as this is necessary for the specific service.

The provider strives to take individual needs into account within the scope of actual and security-related possibilities.

11. Data Protection

Personal data is processed in accordance with applicable data protection regulations.

Details regarding the processing of personal data and the rights of data subjects can be found on the website. Privacy policy.

12. Applicable Law

Spanish law generally applies to the contractual relationship.

For consumers, this choice of law only applies to the extent that it does not deprive them of the protection afforded by mandatory provisions of the state in which they have their habitual residence and whose consumer protection law is applicable according to the statutory conflict of laws rules.

13. Place of jurisdiction

For disputes with consumers, the statutory places of jurisdiction apply.

The agreement does not stipulate an exclusive obligation for the consumer to resolve disputes before the courts in Las Palmas.

If the contract is concluded with an entrepreneur or other person who is not acting as a consumer, Las Palmas may be agreed as the place of jurisdiction – to the extent permitted by law.

14. Ineffective provisions

Should any provision of these terms and conditions be or become wholly or partially invalid, the statutory provisions shall apply in its place.

The validity of the remaining provisions remains unaffected, insofar as the contract can continue without the invalid provision.

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